Terms and conditions of use

 

Preamble

This site is the property of LP-ID S.A.R.L. in its entirety. Reproduction in whole or in part, is always subject to permission from the owners.

These general conditions of sale are intended to govern the relationship between:
- The company LES NGUYEN, whose registered office is located at 12, rue St Paul 75004 Paris, registered to the RCS Paris under the number 525 077 889 with a capital of 20000.00 euros.
- The user has acceded to our terms of sale by joining the online store LES NGUYEN. Membership of the site is acquired  after the required identification. These conditions are those in force since 2012, June 1st. They may be modified and in this case, we will post them on our site by informing you about a band by the words "New Terms".


1. Acceptance of Terms

The customer acknowledges having read, at the time of ordering, the special conditions of sale stated on this screen and expressly accept them without reservation. These general conditions of sale govern the contractual relationship between LES NGUYEN company and its client, both parties accepting them without reservation. These terms and conditions shall prevail over all other conditions contained in any other document.


2. Products

Pictures illustrating the products are not contractual. If errors are introduced in any case, the liability of the company LES NGUYEN can not be liable. The products sold are described in our catalog and we strive to have all the characteristics by pictures and listing. Our products are offered for sale during the period announced on the site and within the limits of available stocks. Some offers are available for a short period and determined that the subject of a specific ad. In case of stock depletion LES NGUYEN will endeavor to remove the product from catalog and in any event only a confirmation of the purchase by LES NGUYEN guarantees availability and delivery under the following conditions.


3. Terms Order

Any order paid in accordance with Article 6 will result in the receipt by the customer of the email address used to place the order and at the latest at the time of delivery of a confirmation message summarizing the order.

The automatic registration systems are considered as proof of the nature, content and date of the order. The sale will be concluded only after the confirmation of the order. LES NGUYEN company reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information given by the purchaser when making an order angange his own responsability: if there is an error in the address of the recipient, the company LES NGUYEN can not be held responsible for failure in which it could be deliver the product.


4. Delivery

Packages are generally dispatched within 48 hours after receiving your payment. The standard shipping method is "Colissimo without signature" at the place indicated by the buyer on the order form. By ordering you must fill out carefully the delivery address, specify hours of delivery preference and enter a valid phone number or mobile. LES NGUYEN and the carrier shall in no event be held liable in case of failure of issue, to the inaccuracy of the delivery address. In case of force majeure, preventing the delivery of partial or total, this period will be adjusted according to the length of the proven force majeure. Are considered as force majeure: acts of strikes, blockades of roads, rail or air and weather-related events. Any reasonable delay in delivery of products may not give rise to the benefit of the buyer to the allocation of damages or cancellation of the order.

If you prefer delivery with required signature, an additional cost will be applied, thank you for contacting us. Whichever shipment choice, we will give you a link as soon as possible which will allow you to track online delivery of your package.

The goods always travel at the risk of the recipient. Always check your parcel on arrival. You can make a claim with the carrier in case of missing or damaged. If the customer wishes 2 places of delivery, he has to place 2 differents orders, with delivery charge. In case of missing or damaged goods, the Buyer shall make all necessary reservations on the delivery of the goods on receipt. These reservations must be also sent by mail within five days of delivery, to the following address: contact@les-nguyen.com.

Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will pay the postage for each. Your package will be dispatched at your own risk, but special care is taken to protect fragile parcels ..

Packages are oversized and protected.

For deliveries outside of metropolitan France, the customer agrees to pay all taxes due on the importation of goods, customs duties, value added tax and other taxes payable under the laws of the receiving country command. LES NGUYEN companie assumes that all legal responsibilities if the payment of taxes was not made by the customer. Delivery will be made by "La Poste - Colissimo". Deliveries in EEC countries are performed by "La Poste - Colissimo Europe", for deliveries outside the EEC deliveries are made by international postal services. In case of defects, the buyer has the right to return under the conditions laid down in the general conditions of sale.

 

5. Price

Prices are in euros and include VAT. In case of change in the VAT rate, the price will automatically be changed without further notice as the due date of the new rate. For orders exempt from VAT, the provisions of the Tax Code will apply. Orders must be paid immediately, no discount is provided.


6. Terms of Payment

Payment of goods is by credit card only. The price to pay is stated on the website at the time of purchase and transportation costs, which will of course be summarized upon confirmation of purchase. The Customer gives his address, validates the cart and the total price. He provides his credit card number and associated expiration date. Finally validates his order by clicking on the button "Confirm". The sale is concluded, provided that the product is available and when sending us a confirmation that the sale valid.

In addition, LES NGUYEN reserves the right to refuse any order from a customer with whom there is a dispute.


7. Secure payments

LES NGUYEN site is subject to the security systems more efficient now. He not only adopted the SSL encryption procedure (Secure Socket Layer), but also strengthened the overall process of scrambling and encryption device via 3D secure to most effectively protect all sensitive data related to the means of Payment.  LES NGUYEN never has access to confidential information relating to the payment. That is why the bank details of a member shall be required of each new command. Indeed, only CREDIT BANKS OF PARIS has sensitive information (card number, expiration date) that are inaccessible by a third party.

More information in the "Secure Payment" tab.


8. Unavailability of product

Despite of all precautions, it is possible that the product ordered and purchased is no longer available. It should be understood that we record your purchase not when setting basket, at which time the product may appear to be available yet, but when paying for your purchases. In case of unavailability of the product, you would be notified immediately by sending a document. So if the payment has already been made, we will reimburse promptly by bank transfer, at the latest within one month of registration of the credit for the purchase of our bank account. Beyond this period, you would be right to seek payment of interest at the legal rate.

In case of unavailability of the product after the order is placed and shipments before the end of the relevant sale, the member will be notified by email or phone with the delivery of a partial order or cancellation of the order.


9. Retractions

The product must be returned in their original packaging and free from any use, you have to return your order at your expense. The withdrawal period is 7 days upon receipt. If the deadline expires on a Saturday, Sunday or public holiday the period shall be extended until the first following working day at midnight. This right of withdrawal may be exercised as soon as the purchase and before delivery, which can save you shipping costs. This possibility of withdrawal is excluded any time if it is audio, video or software, unless the package is returned unopened or if the means of access to the product is still sealed in accordance with the manufacturer's process .

Shrinkage occurs in the "contact us" site:
- Go to "Object", "Customer Service".
- Enter the number of your order.

You will be informed by email of receipt of your intention to withdraw, for the return of your package and the date of repayment. Whatever the reason for the refund, it is performed only on the monetary value disbursed (cb, paypal, check) and not on the value of coupons used in the transaction.

The refund will be made within a maximum of 30 days following the date of receipt of your cancellation iby  LES NGUYEN and when items object of withdrawal we will be back. It is advisable to return your parcel by "Colissimo with signature", it is your responsibility to prove the receipt of the package at our premises in case of dispute.

Returns must be made by post only for procedural reasons.

LES NGUYEN
12, rue Saint Paul
75004 Paris

FRANCE
Customer Service: (+33) 1 44 61 29 46


10. Warranty

If the product delivered is not what you bought,  LES NGUYEN facilitates the return formalities and pays for you, for this, just contact  LES NGUYEN by email to the following address contact@les-nguyen.com or via the "contact us" form and request a return-sheet to describe the non-compliance and then you will return the parcel.  LES NGUYENwill refund return shipping charges. If you use this procedure to return a product within a retraction, the procedure for which fees are paid back, we will be entitled to apply in addition to the reimbursement of return a fixed penalty of fifty (50) EUROS. If the item originally ordered was no longer available, you may request a replacement item or refund equivalent.

If the product is defective, you have the manufacturer's guarantee under the conditions that are specified by the latter in the leaflet accompanying the article delivered. In this case, in any event, the customer benefits from the legal guarantee on eviction and hidden defects (Article 1625 of the Civil Code). Provided that the purchaser makes the proof of the hidden defect, he must get in touch with LES NGUYEN respecting the formal complaint of Article 1641 of the Civil Code.

If the buyer goes to court, it must do so in a "short time" after the discovery of the hidden defect (art.1648 of the Civil Code).

You can contact LES NGUYEN: five (5) days to seven (7) (from 10.00 to 19.30 Tuesday to Saturday inclusive) at No. Tel. (+33) 1 44 61 29 46 or by email at contact@les-nguyen.com .

No other compensation could be claimed beyond those expressly provided for in the Consumer Code.

In all cases LES NGUYEN not be held responsible for non-compliance with regulations and laws in force in the receiving country, the responsibility of LES NGUYEN is always limited to the value of the product in question, the date value Sales and without possibility of appeal to the brand or manufacturer of the product.


11. Intellectual Property

LES NGUYEN is a registered and protected trademark with the INPI and the domain name www.les-nguyen.com is also protected. They are the exclusive property of LES NGUYEN company and may not be used without his permission. All parasitism based on its mode of sale is strictly prohibited and will be prosecuted and punished immediately.


12. Shipping

The amount of shipping is indicated in the heading basket and is subject to the approval of the member before each validation control.


13. Legal Information

Number declared to the CNIL: 1241105

  LES NGUYENundertakes not to use the confidential information of its members in connection with the operation of its site.

Intelligence information collected for purposes of distance selling is required, this information is essential for the processing and delivery of orders, preparing invoices. The lack of information leads to the non-validation of the order. LES NGUYEN able to apply the technical means to obtain non-personal information relating to users and to improve the functionality of the site, for example by plotting the number of visitors to the site. LES NGUYEN also does not collect personal data such as name, address and email address if they are given to him voluntarily by the visitor, as soon as buyer becomes party. The data that is collected can be used for commercial purposes other than those specified in the site or may be further developed by LES NGUYEN.

In accordance with the Data Protection Act of 6 January 1978, the processing of personal information about customers has been declared to the National Commission for Informatics and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him and his first application, he can exercise with LES NGUYEN by sending its request by mail at contact@les-nguyen.com. In addition, LES NGUYEN undertakes not to provide free or in exchange of information on its customers to third parties.

This website has been declared to CNIL June 25, 2007.