Packages are generally dispatched within 48 hours after receiving your payment. The standard shipping method is "Colissimo without signature" at the place indicated by the buyer on the order form. By ordering you must fill out carefully the delivery address, specify hours of delivery preference and enter a valid phone number or mobile. LES NGUYEN and the carrier shall in no event be held liable in case of failure of issue, to the inaccuracy of the delivery address. In case of force majeure, preventing the delivery of partial or total, this period will be adjusted according to the length of the proven force majeure. Are considered as force majeure: acts of strikes, blockades of roads, rail or air and weather-related events. Any reasonable delay in delivery of products may not give rise to the benefit of the buyer to the allocation of damages or cancellation of the order.

If you prefer delivery with required signature, an additional cost will be applied, thank you for contacting us. Whichever shipment choice, we will give you a link as soon as possible which will allow you to track online delivery of your package.

The goods always travel at the risk of the recipient. Always check your parcel on arrival. You can make a claim with the carrier in case of missing or damaged. If the customer wishes 2 places of delivery, he has to place 2 differents orders, with delivery charge. In case of missing or damaged goods, the Buyer shall make all necessary reservations on the delivery of the goods on receipt. These reservations must be also sent by mail within five days of delivery, to the following address:

Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will pay the postage for each. Your package will be dispatched at your own risk, but special care is taken to protect fragile parcels ..

Packages are oversized and protected.

For deliveries outside of metropolitan France, the customer agrees to pay all taxes due on the importation of goods, customs duties, value added tax and other taxes payable under the laws of the receiving country command. LES NGUYEN companie assumes that all legal responsibilities if the payment of taxes was not made by the customer. Delivery will be made by "La Poste - Colissimo". Deliveries in EEC countries are performed by "La Poste - Colissimo Europe", for deliveries outside the EEC deliveries are made by international postal services. In case of defects, the buyer has the right to return under the conditions laid down in the general conditions of sale.